FAQ
Will I wake up with neck pain?
No! NapStrap is designed to provide good support for travelers' necks, thanks to the head support offered.
Does the sleep mask block 100% of light?
Absolutely! The sleep mask eliminates 100% of light for a deeper, more relaxing sleep.
Is the NapStrap washable?
The travel pillow kit is washable. We suggest hand-washing in water below 40°C.
What is the delivery time?
It takes between 7 and 12 days to receive your order.
How long does it take to receive a tracking number?
It takes 2 to 3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many more.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please know that all banking transactions are 100% private and secure.
If I'm not satisfied with NapStrap, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The NapStrap must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getnapstrap.com.
Where can I contact you for more information?
You can contact us at the following address: support@getnapstrap.com
No! NapStrap is designed to provide good support for travelers' necks, thanks to the head support offered.
Does the sleep mask block 100% of light?
Absolutely! The sleep mask eliminates 100% of light for a deeper, more relaxing sleep.
Is the NapStrap washable?
The travel pillow kit is washable. We suggest hand-washing in water below 40°C.
What is the delivery time?
It takes between 7 and 12 days to receive your order.
How long does it take to receive a tracking number?
It takes 2 to 3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many more.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please know that all banking transactions are 100% private and secure.
If I'm not satisfied with NapStrap, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The NapStrap must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getnapstrap.com.
Where can I contact you for more information?
You can contact us at the following address: support@getnapstrap.com